Alternatives>Convin

Alternatives to Convin

Last updated: Today
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1. Amazon Alexa Skills Kit

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Amazon Alexa Skills Kit

Amazon Alexa Skills Kit is Amazon's comprehensive voice commerce development platform that enables ecommerce businesses to create custom voice-activated shopping experiences through the world's largest voice ecosystem. The platform centers around its Alexa Shopping Kit, providing end-to-end shopping capabilities that allow developers to embed product discovery, research, and purchasing functionality directly into voice interactions.

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Pros

  • Comprehensive retail ecosystem integration
  • Unified cart and wishlist management
  • Agentic AI capabilities for multi-step task automation

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Cons

  • Implementation complexity requiring AWS Lambda integration expertise
  • Multilingual support requires custom NLP training
  • Analytics gaps may limit post-purchase behavior optimization
Best for: Mid-market to enterprise B2C retailers with high-volume repeat purchases

One highlighted feature and why it's amazing

Provides comprehensive end-to-end shopping capabilities within skills, enabling developers to embed product discovery, research, and purchasing functionality directly into voice interactions.

top feature product features

Another highlighted feature of why it’s amazing

Allows customers to manage purchases across multiple sessions, with voice commands like 'Alexa, clear my cart' providing intuitive shopping control.

2. Google Assistant/Actions on Google

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Google Assistant/Actions on Google

Google Assistant/Actions on Google represents Google's comprehensive voice commerce platform that transforms how ecommerce businesses engage customers through conversational AI. Best for mid-market to enterprise retailers seeking rapid deployment of voice ordering capabilities with existing Google ecosystem integration, particularly those with established product catalogs and repetitive purchase patterns.

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Pros

  • Rapid implementation capabilities with SMB deployments achievable within 2-5 weeks.
  • Proven success in major retail partnerships including Walmart and Nike.
  • Natural language processing excellence through Dialogflow integration.

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Cons

  • Enterprise-level analytics gaps compared to Amazon Alexa's comprehensive ecosystem.
  • Accent interpretation difficulties for non-native English speakers.
Best for: Mid-market to enterprise retailers seeking rapid deployment of voice ordering capabilities

One highlighted feature and why it's amazing

Provides sophisticated conversation understanding that processes complex product requests and handles variations in user speech patterns.

top feature product features

Another highlighted feature of why it’s amazing

Offers seamless connectivity with major platforms including Shopify, Magento, and BigCommerce, with documented API compatibility and pre-built integration capabilities.

3. IBM Watson Assistant

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IBM Watson Assistant

IBM Watson Assistant is an enterprise-grade conversational AI platform that leverages generative AI and retrieval-augmented generation (RAG) to deliver sophisticated voice commerce capabilities for large-scale ecommerce operations. The platform distinguishes itself through enterprise-level security compliance, omnichannel conversation continuity, and advanced analytics that track containment rates and intent recognition accuracy across customer touchpoints.

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Pros

  • Enterprise-grade security compliance
  • Omnichannel conversation continuity
  • Advanced analytics capabilities
  • Generative AI and RAG integration

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Cons

  • Premium positioning and implementation complexity
  • Voice recognition accuracy in uncontrolled environments
  • Cost structure challenges compared to alternatives
  • Integration complexity with legacy inventory systems
Best for: Enterprise retailers and large ecommerce operations requiring comprehensive compliance frameworks, complex multi-step transactions, and unified customer experiences across multiple channels.

One highlighted feature and why it's amazing

Enables Watson Assistant to deliver dynamic voice interactions that adapt to customer context and maintain conversation continuity across multiple touchpoints.

top feature product features

Another highlighted feature of why it’s amazing

Allows customers to begin interactions on one channel and seamlessly continue on another while maintaining full context.

Other Alternatives

SoundHound

SoundHound AI (Nasdaq: SOUN) operates as a specialized voice AI platform provider with proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies that bypass traditional speech-to-text conversion for direct speech processing. Founded in 2005 and publicly traded since 2022, the company has established significant market presence in automotive, hospitality, and restaurant sectors, processing over 100 million restaurant interactions annually.

Telnyx

Telnyx is a communications platform-as-a-service (CPaaS) provider that offers AI-powered voice commerce capabilities with a focus on infrastructure control and latency optimization. The platform features a private global IP backbone and native AI integration, providing voice and messaging APIs designed for ecommerce applications like cart recovery and multilingual customer support.

Voiceflow

Voiceflow is a conversational AI platform that enables ecommerce businesses to build sophisticated voice-activated customer support agents, product recommendation systems, and transaction processing capabilities without extensive coding requirements. The platform differentiates itself through visual workflow building tools and multi-LLM support, targeting mid-market to enterprise retailers seeking to automate customer interactions at scale.

Voysis

Voysis was a pioneering voice AI platform specifically designed for ecommerce applications that enabled natural language product search, transaction processing, and contextual refinement capabilities before its acquisition by Apple in 2020.

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Sources & References(209 sources)

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